SERVICE OVERVIEW

WE GUARANTEE

OUR MISSION

• Deliver high quality and consistent services.
• Use environmentall friendly cleaning products.
• Provide stable jobs with resonable wages.
• Concentrate our resources on maintaining standards.
• Make you an extremely satisfied customer.

POPULAR QUESTIONS

• How many people will come to clean my house?

  Generally, for the domestic cleaning we have a team of 2 experienced staff. Sometime when the job is small and does not take much time then we can allocate 1 cleaner. However for the bigger jobs consuming lots of hours, we provide team of 3 or above specially for the commercial sites which may be over 20 + staffs at the same time. It all depends upon the nature of the job and hours that we estimate.

• Do I have to be present for a cleaning?

  No. not at all. You can be free and peace of mind while our police checked staffs are taking care of your cleaning needs.

  But, if you want to be present and see how our cleaners work. you can always decide to do so.

• How long will it take to clean my house?

  This will completely depend upon the job that needs to be completed. Generally with team of 2 or 3 , it wont take much time to complete and finish the checklist. So you can have a quick coffee or meeting completed while our cleaners are finishing the cleaning job for you and leaving your house sparkling clean.

• Is there a Cancellation Fee ?

  Cancellation Fee does not apply at all if our client informs to NICE AND CLEAN before 24 hours.

  We understand that life can be very hard sometimes and it is hard to ensure the timetable will go right every time. This may result in our clients having to reschedule or cancel a clean.

  We are always there for you and we will ensure we will do our very best to accommodate you in every step we can.

  Only thing we will we ask is that you give us at least 24 HOURS NOTICE.

  Please understand that time is money. If our client fails to provide us notice at least 24 hours, then our staffs will end in wasting their day schedule travelling or planning to your service unnecessarily when they could be working at another job servicing another client.

  If our client give us late-notice (within 24 hours) then we will have no choice but to apply a cancellation fee of 10 % of the service fee.

  Example: if the service is for $250 then the cancellation fee will be $25.

  Thank you for your co-operation in this regard and understanding.

• Can we trust your staffs? Are they Police Checked and Insured ?

  Answer is YES.

  You can trust our staffs. They are Police Checked and Insured. We complete the verification process and perform effective screening of the staffs during hiring process. We then train them with our highly trained and experienced team before we send them to your house. Therefore, you can trust the staffs and our system.

  However, if you think that you need to report us about anything suspicious or any other things about the staffs, please do not hesitate to contact us directly on: 0466 470 521 or email: info@niceandclean.com.au

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